Terms & Conditions

Please be aware of the Terms & Conditions of Travel UDI form part of any agreement made between the client and the company. 


1. Making a booking

When you make a reservation with us you guarantee that you have the authority to accept and do accept on behalf of yourself and party the terms and conditions.

2. Payment Terms

At the time of registration/confirmation of the itinerary, credit card details should be provided to us. Your details will be held as security for payment against your reservation.

  • For tours including accommodation, full payment for your reservation will be debited from your credit card 21 days prior to the departure date of the tour.
  • For tours without accommodation, full payment for your reservation will be debited from your credit card 14 days prior to the departure date of the tour.

A 3% surcharge will apply to any payments made by credit card.

Payment can also be made by bank transfer – please ask us for details.

Different arrangements apply to group bookings, details of which will be provided at the time of booking.

3. Cancellation / Amendment

You may cancel your reservation at any time providing that the cancellation is communicated to us directly in writing.

  • In case of cancellation from the time payment is made until 7 days prior to the tour departure date, a charge of 10% of the total cost will apply to cover administrative costs.*
  • In case of cancellation from 6 days until 1 day prior to the tour departure date, a charge of 30% of the total cost will apply as cancellation fee.*
  • In case of cancellation on the tour departure date or during the tour, a charge of 100% of the total cost will apply as a cancellation fee.

* Please note that accommodation arrangements can sometimes not be changed after a reservation has been made or any alteration request may incur an amendment/cancellation charge. Name or date changes are not always permitted by hoteliers or service providers and you may incur up to 100% charges especially in high season. In respect of accommodation amendments and/or cancellations, each accommodation supplier’s individual amendment/cancellation policy will prevail.

If you wish to change, alter or add to your tour arrangements in any way, for example your chosen departure date, accommodation (if applicable) or group size, we will do our utmost to make these changes but it may not always be possible. You will be liable for any further cost we incur in making amendments. You should be aware that these costs could increase the closer to the departure date that changes are made.

We reserve the right in any circumstances to cancel your booking. All tours operate subject to a minimum number of participants. However, in no case will we cancel your booking less than 14 days prior to the scheduled tour date, except for reasons of force majeure as defined below, or failure on your part to make payment in full.

In circumstances where we are unable to provide the tour booked, we will return to you any monies paid or (if possible) offer an alternative tour.

The price quoted on your tour, which includes different components such as ground services, guidance, entrances fees (where applicable), food etc., is based on information and costs known to us at the time of issue of the proposal. There may be some changes caused by many differing factors which will cause a change in the tour price. In case of any change, we reserve the right to update the cost at any stage prior to the departure date, even if the tour is confirmed and part or all of its cost has been paid.

Tour itineraries are subject to change (accommodation-wise or route-wise), due to factors beyond our control or at the guide’s discretion.

4. Force Majeure

Travel Israel cannot be held responsible for changes that arise as a result of situations outside of our control.  When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care.

Such circumstances of force majeure will usually include, but are not limited to: war or threat of war, riots, terrorist activity, civil strife, strikes and other industrial disruption, technical problems with transport including changes imposed due to rescheduling or cancellation; closed or congested airports or ports, natural or nuclear disasters, fire, quarantine, epidemics, health risks, actual or threatened severe weather conditions, Government action, or other events beyond our control.

Very rarely, due to a situation of force majeure, we may have to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

5. Independent Arrangements

Any other arrangements that you book independently, such as car parking, overnight accommodation, transportation, flights etc, do not form part of your agreement with Travel Israel. We do not take responsibility for any losses incurred for such arrangements should it be necessary for us to change or cancel your tour, or if you are affected by flight/ship delays.

6. Insurance

Adequate holiday insurance is essential. Please read your policy details carefully and take them with you on tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. If you choose to travel without adequate insurance cover, we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

7. General information

Itineraries are subject to time allocations related to either departure times or cruise ship docking times; or to changes in the event of unforeseen circumstances, such as weather conditions, traffic, holiday diversions etc.

Many of the sites have both Judaic, Christian, Islamic or other religious context. Although the focus may be towards sites of a particular religion, unless otherwise requested, our view is from a historic standpoint and does not infringe upon your own religious or non-religious feelings which are fully respected.

In the winter season (October-March) the day is shorter which shortens the opening times of various sites.
Site visitations may also change on Fridays and Saturdays (the Sabbath), and Sundays when some Christian sites may be closed.
Some routes may alter to reflect these factors.

You can plan a tour as private, or can offer other people to join and share expenses. We can accommodate small groups of up till 6 in a luxury vehicle or larger groups in larger vehicles.

Dress code when visiting holy sites: no shorts and no sleeveless shirts, otherwise you can wear what you like, however, please take note of local customs and culture so that your dress and actions do not cause offence. In summer: Loose, cool clothing, hats, suntan lotion, water. In winter: Warm clothing, hats, suntan lotion, water. In some instances, bringing a lunch box from a hotel or ship may eliminate the need for lunch stops and allow more time for visiting sites.

Strong sunshine & high temperatures can be dangerous.

  • Ensure you always use a high factor sunscreen and re-apply frequently.
  • Do not expose babies or young children to sunlight.
  • Protect your eyes with a good pair of sunglasses.
  • Drink plenty of water during the day.

Remember that you can still burn, dehydrate and get sunstroke in the shade and in the water. If in doubt, seek medical advice – doctors are available and should be contacted through your tour guide.

When swimming is planned, if possible, borrow towels from the hotel or ship to bring along.

When entering the Dead Sea please ensure that you wear protective footwear, as in some places there are rocks or salt formations which could hurt your feet. When bathing in the Dead Sea or in pools containing water from the Dead Sea, take great care not to swallow the water, and do not allow the water to get into your eyes.

Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting any sites of interest and when crossing roads. Paving can be quite uneven at times and curbs ( kerbs ) can be much higher. Care should be taken whilst walking around.

Please take care of your valuables at all times, as unfortunately there are always some ‘undesirables’, wherever you travel. Look after your belongings and only take with you what you need for the day. Avoid carrying too much money or wearing excess jewellery when you are out and about and keep valuable items close to you – ensure wallets and purses are not easily accessible.